Questions about how VideoNoteGPT works, a lecture that would not process, billing, or a feature you wish existed — send it here. A real person reads every message.
We aim to reply within 24–48 hours, Monday to Friday. A real person reads every message.
A lecture failed to process
A failed lecture is not counted against your daily total when a job fails, so you have not lost anything. Uploading the file directly is usually more reliable than pasting a link.
How do I cancel Pro?
Account menu → Manage Billing. Cancel any time. Full refund within 14 days, no questions asked. Email hello@videonotegpt.com.
Can you delete my data?
Uploads are deleted automatically within 24 hours. For anything else, choose "Privacy or data request" above and we will action it.
Is my lecture used to train AI?
No. Never. See the Privacy Policy.
Most "it did not work" reports are one of four things, and the four are told apart by details you already have on screen. Sending them with your first message usually saves a day of back-and-forth:
We would rather tell you now than after you have waited two days for a reply.
Summaries created here can be shared through a public link. If a shared page contains your copyrighted material, or anything that should not be public, write to us with the full /s/ URL and tell us what the problem is. We take shared pages down while we look into it rather than after.
If you have found a vulnerability, choose "Something is broken" and say so in the first line. Please give us a reasonable window to fix it before making it public, and do not test against other people's accounts or data — use your own.
Pro is $6.99 a month and can be cancelled at any time from Account menu → Manage Billing; cancelling stops the next charge and leaves your current month running. Full refund within 14 days, no questions asked. Email hello@videonotegpt.com. Payment is handled by Stripe on Stripe's own hosted checkout, so your card details are never entered on this site and never reach our servers.
