Questions about how VideoNoteGPT works, a lecture that would not process, billing, or a feature you wish existed — send it here. A real person reads every message.
We aim to reply within 24–48 hours, Monday to Friday.
A lecture failed to process
Credits are automatically refunded when a job fails, so you have not lost anything. Uploading the file directly is usually more reliable than pasting a link.
How do I cancel Pro?
Account menu → Manage Billing. Cancel any time; there is a 30-day money-back guarantee.
Can you delete my data?
Uploads are deleted automatically within 24 hours. For anything else, choose "Privacy or data request" above and we will action it.
Is my lecture used to train AI?
No. Never. See the Privacy Policy.